E-Daakhil Portal
India has fully implemented the E-Daakhil portal for consumer grievance redressal, operational nationwide, including remote areas like Ladakh.
About E-Daakhil Portal:
• Introduced Under: Consumer Protection Act, 2019.
• Purpose: Paperless and hassle-free mechanism for filing and resolving consumer complaints online.
• Key Features:
1 File complaints, pay fees, and track case statuses online.
2 Accessible via mobile number or email registration.
3 Reduces the need for physical visits to consumer forums.
• Impact: Successful case rulings include compensation for faulty products and refund disputes, e.g., Sambalpur District Commission and Andaman District Commission
India has fully implemented the E-Daakhil portal for consumer grievance redressal, operational nationwide, including remote areas like Ladakh.
About E-Daakhil Portal:
• Introduced Under: Consumer Protection Act, 2019.
• Purpose: Paperless and hassle-free mechanism for filing and resolving consumer complaints online.
• Key Features:
1 File complaints, pay fees, and track case statuses online.
2 Accessible via mobile number or email registration.
3 Reduces the need for physical visits to consumer forums.
• Impact: Successful case rulings include compensation for faulty products and refund disputes, e.g., Sambalpur District Commission and Andaman District Commission